Hi
Thanks for getting back to me. I have spent what seems like days on the phone with Domestic & General and various people from Hoover Candy.
It is just a tumble dryer that is integrated into my fitted kitchen(not a washer dryer). I appreciate appliances dont last long these days
Domestic & Gen(D&G) have taken £13.99 out of my bank on 15/12/15 and on 15/12/15 (Yesterday) I recieved thier letter for the 12 month warranty from D&G
I was warned by the woman (D&G) on the phone to expect this warranty letter and that a DD £13.99 may be taken out of my bank because the "process" had started and to contact them for a refund it this happened.
My gripe is the the 5 year free parts is not really free if 1) they cant get the parts and 2) you have to use thier engineers who charge £119 to get the parts or have a D&G policy which costs £167.88 a year.
I was reluctantly prepared to pay the £13.99 per month to D&G (£167.88 pa) even though it is a lot of money because I thought they would fix the dryer quickly.
But D&G they dont know for sure when they are going to get the part from Italy. I could be waiting for months. D& G accepted there was an open ended delay on parts and could only give me an estimated date (end of December/Jan 15) when they may arrive in the UK, but there was no guarantee the parts would arrive. I very much doubt that the Italians are going to stop partying over Xmas/New Year to manufacture my heater element
I will write to them today and recap my telephone conversation with D&G and ask for my £13.99 back and ask them to ensure they have cancelled the warranty becasue they cannot give me a definate date when the part will be in the UK and when they can fix my machine
The guarantee says --" --Baumatic will supply, free of charge, the parts required to repair the appliance, if fitted by a Baumatic engineer, for any defect due to faulty materials---within 5 years from date of purchase"
As Baumatic was taken over by Hoover Candy then I assume the warranty now means "fitted by a Hoover Candy engineer"
I guess, I have just been stupid and too trusting agreeing to the D&G warranty but I was desparate (and still am) to get the dryer fixed. I assumed they would have the parts for my dryer because I gave all the information on the fault. Had I known they didnt have the parts in the UK and they didnt know when the parts would arrive in the UK, I certainly wouldnt have agreed to the warranty.
I now think I have no choice but to buy another dryer
Do you think I will now have trouble getting the D&G warranty cancelled ??? I cannot afford to buy a new dryer and pay for a warranty for my old dryer that they cannot fix