hi yeah I know what royal mail states which is why I am mad about the length of time it has taken and still not received after 4 working days, plus royal mail said it could still be in the post office in the corner somewhere, well that is not good enough, I paid for a service which I expected the estate agent to receive in at least 3 working days at the latest but so far my package is taking longer than second class recorded mail which is unacceptable as I only had 7 days to get my application and all personal data info in to the agents, which we could potentially loose the house.

The agent as not received and now they have to look into further and we have to wait to hear. In regards to Twitter I have set up an account, and followed royal mail and sent post but nothing,to be honest don't understand twitter

I do not have any copies of the papers we had to photocopy everything of our Data (luckily only copies), we are having to request all new paperwork, but what now worries me is that someone as all my bank details, passport information, P60 information. There website and all verbal communication states it is a next day service at the latest three days which was acceptable and I paid for the extra security of it been signed for. Royal mail said it may still be in a corner somewhere. It is very stressful as my house I currently live in is been let at end of next month and if new landlord puts house back on for rent we could loose it and our £200 for the admin costs as all documents had to be in within 7 days and Royal mail have stuffed that up. Once I receive all new paperwork and spend another two days filling it all out it will not be posted with royal mail and will never use them again will find another service.

I am so annoyed on 24/06/2014 I sent a first class signed for package which is actually my tenancy agreements, bank records etc which we have to send onto the estate agents within 7 days or we can loose not only the house but our £200 for the admin of receiving and dealing with the tenancy agreements. Royal mail website still shows they have not delivered my package and I am worried that this has been lost. Our landlord will not keep the house off the market long before re listing for other tenants to apply. Any ideas?