Hi CAG this is my first post.
My wife received a letter today regarding £532 which the Tax credits says she is due them because of an overpayment.
When we first got together in 2011 I signed on to JSA which we did as a joint claim etc, everything above board and we specifically asked if we needed to tell CTC about it and they said that no, the info goes on the computer and all agencies get to know so that was fine.
5 weeks later we get a letter from CTC saying that there had been a change in circumstances and that we needed to get in touch to continue to receive entitlement, so we called immediately and spoke to a nice chap who took the details and told us that they'd received info from JCP about the new claim etc but needed us to call, which we now had done, everything hunky dory.
Now we are asked to repay the money that we got for my wife's children during those 5 weeks. Its not even as if with the new circumstances we weren't entitled. We haven't had a penny that we weren't entitled to, just that we were late (by a week since they give you 4 weeks leeway) in telling them about a change that didn't even affect our entitlement.
While on the phone today the irksome character on the other end of the phone cheerfully informed my wife that she also has over £2k overpayment that was made back in 2006 when she was with her ex, which she had no idea about and they have never before attempted to collect although again there had been no periods where she/her ex had earned over £50k to preclude them from receiving CTC.
Is there any course of action we can take to try to get someone with a sense of reason so see that we are not guilty of wrong doing and haven't taken any money to which we were not entitled?
Or is it just a big money grabbing austerity con?