Hi Everyone, I recently finished the tenancy at a property and as per the norm agreed to a checkout at the end before handing over the keys. The checkout lady arrived on time. Before starting she made a call to the landlord (as had been requested to her before by him) and I overheard parts of the conversation. she said " yes cleaning has been done professionally as per receipts but not by the cleaners as suggested from the estate agency". Next she started her inventory check eventually taking 5 hours to do the whole check. She went over each point, one by one and went to the extent of running her hand over the backs of the pelmets/curtains to check for dust !! All this time my wife and I had to hover around, because she seemed to sometimes note down things which were even already said to be defective/faulty. Well due to her diligence, she made some additional 10 or so entries. Is it normal for a checkout to last 5 hours for a 4 bedroom property???