kcsp85
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Hi another update after sending them a formal letter requesting a refund they said I would need to recover the car back to them so they can have a look and "go from there". My concern is that once the car is back to them, they will carry out a temporary fix to make it look like it's working and decline the refund. I'm thinking to get a vehicle inspection report but called the AA and they said if the fault is with the gearbox I will need a specialist engine inspection company e.g. Dekra. Anything else should I do? Many thanks.
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Thanks so much for your advice guys it's much appreciated. After experiencing the horror of the car shutting down 10 times on the motorway, I have no trust in it anymore and will only go for a refund. Will send an email + sent a recorded letter to them tomorrow and also call up Trading Standard too and see if they can give any further advice. Thanks once again and I will keep you updated on the outcome of this. We consumers really need to fight against these rogue traders who think they can get away with ripping off people.
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Hi everyone, Bought a second hand mini cooper for my other half from this dealer: Jxxx Cxxx Limited in Hendon (please avoid them by the way, really nice and sweet before sale and absolutely rude after sale). The car was purchased last Saturday 7 June 2014. Yesterday I drove it to pick up some wheels about 50 miles away. About 20 miles from home on the motorway the car rev itself to 6000rpm and stalled. I was able to pull over, started the car again and 10 minutes later the same problem happened. I then decided to go home and on the way home, the issue happened another 8 times so 10 times in total. The car when advertised was full of nice words but this problem was not mentioned at all (wouldn't have bought it if I had known this of course). I've done some reading and I think I'm entitled for a refund. Called them up and as expected they said "no refund, bring the car back to us so we can check it out". The car cannot be driven safely and I don't think I can reach an amicable solution with them. Please could you advise what are the best next move for me? My plan is as below: - Send them an email + letter as written confirmation requesting a refund. Let them know that I will be taking necessary action to get my refund as I'm entitled. - Call Trading Standard to report the problem. What else should/can I do to put the pressure on them for a refund? Many thanks for your help in advance.
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