Hello
I am at a complete loss and could really do with some advice please.
Six weeks ago I ordered a bed from Littlewoods
under the guarantee that it was delivered by a certain date,
as we were moving home and due to medical reasons my husband needs a bed to sleep on
(he can't sleep on the floor for example).
The date came and the bed never arrived,
after spending 3 hours on hold I was told that they had 'forgot to put it on the lorry' and would deliver the next day.
The same thing happened again, they said they now couldn't deliver for a week
- I said this is not acceptable and I cancelled the order because I needed to make alternative arrangements,
so I did and purchased another bed.
Fast forward six weeks, they only put the cancellation through 2.5 weeks ago,
meaning I had to wait a further two weeks for the refund although I clearly stated I wanted the cancellation immediately,
however nobody responded to any of my 15 emails and when I rung all I got was lies!
Last week I sent a letter of complaint to their head office and customer excellence centre, saying that not only have I not had my refund,
I have lost two days pay, had a phone bill with over £100 worth of Littlewoods calls and gone overdrawn
- all I want is my refund and threatened to complain to Trading Standards.
They got back to my letter the next day as it was sent special delivery promising refund on 02/06/2014.
That date has come and gone,
I have still had no refund,
after calls to Littlewoods they refuse to help immediately saying they will ring me back
(and I do kick up a fuss when they say this!!) and they don't,
nobody is answering my emails and
after I sent another special delivery complaint letter on Monday I still haven't heard from anyone!
I have complained to the Citizens Advice consumer services and forwarded a copy of my letters to Trading Standards
but these can take a while to get looked at.
I really do not know what to do!
Any help will be much appreciated,
Thank you
Laura