I contacted Citi today and they advised me the account has been closed. Now that I have contacted them they are going to investigate and write to me in 4 days time. Where do I stand with this matter now??

Thanks for your comments, I think they will charge us for not paying them on time. I just want to know why they cancelled the DD it just does not make sense!

Hi, I have a secured loan with Citi. we have been paying them on a monthly basis as per normal via Direct Debit. I noticed last month that they had not taken their payment as normal. So I contacted my bank and they advised me that Citi had cancelled the Direct Debit. I have not contacted Citi about this and I would like to know where I stand with this as Last months and This months payments have not been paid.Please help