been reading this and wondered what the out come of it all has been i have had a couple of personal items from abroad and always get a email for duty to be paid and i pay either online or on delivery i have just received an invoice from dhl for something i i had end of april and invoice was dated 09/05/14 for vat7.03 + admin fee of £10.00,received the invoice 15/05/2014. no emails or note with item the thing is i had a delivery 13/05/2014 which had its import vat invoice with driver -dated 09/05/2014 now the vat was £8.51 but the admin fee is now £7.49. do they pluck this figure out of the air ? both are for personal items and i have no problem being charged the vat and a small admin fee to speed things up if made aware of it and it is a set reasonable fee . i have phoned dhl and was told the admin fee was increase begin of may,i pointed out that both are dated the same date -they then said because i had one delivered to my business address it probably had a higher admin fee ,but they could not explain why when i said that surly its the same work involved in processing through customs and delivery only differences is one has been billed 2 weeks after i have received the goods should i just send payment for the VAT?