Hi all an update: MMF had not replied to emails and i have not received a letter as of yet, i emailed sam the original woman dealing with the case, i explained that i am still waiting for the letter that she agreed to get to me and i asked for a scanned copy via email also, she replied by stating that no letter gets sent or default removed until after the debt is paid. I then informed her i dont want the default removed immediately and understand that it will not be removed until after payment BUT i want the letter of confirmation stating that the default will indeed be removed. email below: I wrote..... Hi Sam, I requested that you send a letter confirming that you would remove the default after payment, i understand that this will not be done until after payment. on the 14/05/2014 you informed me this would happen I quote "Dear John I have requested this for you from Admin by e-mail and post, should be with you asap" This is what i am referring to, So i need this confirmed in writing, I have been made aware from other individuals whom have dealt with your company that you have taken more than the agreed amount in the past and not stood by your word. All i simply ask for is a letter confirming that on receipt of payment you will remove the default from my credit file. Also confirmation of the exact amount you will be taking. This is what you agreed to. I do not want the default removed until after payment. Please send me the confirmation letter asap and also email me a scanned copy. Thank you she replied.... Yes I have requested the original credit agreement that you asked for That’s with admin I do not send that for you , this is a call centre I am a call centre agent not a administration clerk I cannot send what you ask for only request which was done for you. As said before you will not receive a letter about the default until its clear. i replied.... The Credit agreement is not what i need, its the letter stating the default be removed, pass to admin that if this can not be provided i will wish to cancel payment and will be cancelling my card with immediate effect. I have yet to receive a reply. Now i do not mind paying the debt as £240 ish does not break the bank BUT i DO want the default removed. Now she is stating that after payment it will be removed and i will receive the letter. If they do not honor this and do not take the correct amount equating to the 20% off the original debt, is there any law that they are breaking or anyone i can complain to? regards L

Hi all Yes according to the dates they are saying that they sent a DN prior to the car being removed from my possession. I got the finance through a 3rd party company whom conducted all contact with moneybarn etc. I will still send the SAR as you never know it may bring something up. However i have until friday to reply to them, what should i say?? regards L

Also as they have requested i reply before friday is there anything i should do? reply to the email stating the debt is under investigation etc? many thanks

Hi guys, No they're stating on the statement of account that the default notice was served on the 15/05/13 and i believe this was cancelled as it shows payment made from my account after that date, the most recent default notice after that is on the 14/10/13. Mt statement of account is attached in one of my previous posts for your perusal. I will email the SAR to my friend and get it sent off to them as soon as possible. Regards JL

On looking at the statement of account it says they issued a default notice on the 15/05/13 could this be false and they are saying this to cover there backsides? I have prepared the SAR letter and will sign, scan and send to a friend, is it a £10 postal order that i need to include? regards JL

If im honest they may have sent the letter of default to the old address, however i cant confirm this, I will get a SAR sent as soon as im home, i could possibly get a friend to print it and send? is this possible or does it need my scribble on the letter? Yes i cant understand why it does not have a date on the credit file either and states up to date?? regards JL

Hi all, thanks for the replys ok here goes: Citizen B thanks for merging my posts appreciated I have yet to get the SAR off as i am working in the Indian Ocean on a vessel until the 2nd June I have the agreement but again that is at home I will however email them and ask for a copy of the agreement if that helps. The repo guy left me with a pink sheet that showed there was no damages to the car and another sheet i had to sign saying i agree to him taking the vehicle. dx100uk as the total equates to over a third what does this mean for me? As the third comprises of my deposit, my payments BUT the majority is due to the sale of the vehicle at auction. Does this count as me paying?? As i wont be returning home until the 2nd June should i email moneybarn asking for them to prove they send a default notice. and a termination notice Many thanks for your help thus far its greatly appreciated, really is regards JL

Hi all any help is greatly appreciated with this, many thanks

Hi, no i haven't paid more than a third

Hi all i made a post recently reference my case with moneybarn but cant seem to find it in my subscribed threads. My car was taken by a Repo guy after i returned home from working overseas, the late payments were due to an issue with the bank, i was away for a long time working and was under the impression payments were being made from my account. I returned and a Repo guy turned up for the car and took it to be sold at auction. I emailed Moneybarn and asked the current situation and i received this reply today: We refer to your email below. As you are aware, your agreement has been terminated due to non-payment. As a result of the agreement being terminated, the vehicle was recovered and sold at auction. The sale proceeds have been applied to your account and the sum of £6,456.72 remains outstanding. Attached is a statement of account showing how this amount is made up. Also attached is a copy of a letter sent to you on 7 May 2014. You will note that we have requested a response by 23 May 2014. Given the amount of £6,456.72 remains outstanding we are unable to remove this from your credit file. Regards Jade Rutherford Litigation Assistant - RAML The email has a statement of account attached and a letter stating i need to make payment or set up a payment plan by the 23rd May or court proceedings will begin. i have attached the documents they sent me, have been sent to my old address. any help and advice, even a template email/letter to return to them would be great. Are there any charges that i can get deducted from the total amount? Thanks in advance

Hello, I still have not received the letter and have emailed the individual whom i was previously in contact with stating that if i do not receive the letter via scanned email and post by tuesday then i will be forced to cancel any payment, this will include cancelling my card. I then asked if they would send me an invoice for the exact amount and informed them i would pay it via bank transfer on the last working day. Will see what reply i get thanks J

Many thanks for your reply, I will get as much info together ad I can. I hope to get a reply from them next week via email this may help to see what the situation is at present. The debt is not showing as defaulted on my credit file so really if they are saying it's upto date should I just leave it be?? I will not be able to get a copy of the agreement until I return to the UK no one has access to my property. If I get an email I will update. Thanks so far it's appreciated

i didnt inform them as they had the car back, i have however emailed moneybarn a few times, i will get a SAR sent so i have it in place, and im not sure if it was a bill of sale?? I got the car via a third party company who got me the finance from moneybarn.

This is the tricky part, i moved from the address that the car and finance agreement was registered too, and have no idea as to whether they have sent a default notice or not??

it was the 10th january 2013 the start date, im confused as to why it says up to date and has no default date? i am thinking maybe my deposit of £2000 covered what i owed and they sold the car at auction leaving no outstanding debt maybe??

hi, on looking at my credit file with equifax it states the following Current balance £6457 Credit limit £0 Date last delinquent 02/14 Status Up to date Start balance £6090 default/delinquent balance £10,527 Default Date: Blank no date showing Date updated 16/03/2014 What does this mean, it states up to date but not showing as defaulted?? any help is appreciated

many thanks its appreciated

Thats a very good point!! i have however got the written letter on the way and a scanned copy stating all of the above and that they will do it as stated. will let you all know at the end of the month

Hi all today i was successful in getting TWO yes TWO defaults removed from my credit file. Please see below my story, this show that with persistence and not being bullied can work, if anyone is having issues with this company then give it a try, this was all done via email. Its long but certainly worth a read I received an email from MMF stating that they had bought the debt from another company. I had not received any default notices/letters for this debt so i emailed asking for details. This was the first reply Dear John Balance £326.00- Wage Day Advance Payday Loans Good Morning, Thank you for your email, I hope you are well, I am Samantha your account Manager. Please email me back confirming your details below to allow me to take payment So i replied........ Hi samantha, I wish to make an offer to resolve that will suitably please both parties. I do have an outstanding balance on the account, as you are fully aware this is made up primarily of charges. However, a default to you and no payment will not achieve much and so I therefore write to try and resolve matters amicably, that will suit both of us long term. I propose to offer a full and final payment to settle and close this account to the value of 50% of the original amount totalling £163.00, which will take into account and absorb, a lot of the charges that have been added to the account throughout time. The alternative is for me to place the account formally into dispute and demand s.10 CCA (1974) is brought into play (cease & desist) whilst I reclaim all unlawful charges combined with all costs. I shall then look at the legality of the assignment of debt; the issuance of a default notice and the agreement (prescribed terms) and between them, i'll probably be able to counter sue and litigate over unenforceability. To confirm, I am more than happy to settle as much as 50% of the total amount owing so long as you can agree to, and ensure that, the following actions will be carried out •The Default Notice will be removed •The Status of the account will change from “Defaulted” to “Settled” •The Current Balance will appear as £0.00 •The Default / Delinquent Balance will be set to £0.00 •There will be no date in the “Defaulted Date” field (as it will be removed) •There will be no date in the “Date Last Delinquent” field on the report •This will apply to all 3 Credit Reference Agencies, namely Experian, Equifax & Call Credit If you're happy with my proposal, please respond confirming each of the above points on official letter headed paper, confirming the exact amount owing and I will send my payment details by return. Failure to agree will result in more formal papers being sent, by return. I look forward to your response. she replied.... Dear John The lowest amount of a settlement figure I can offer you is £260.80 giving you 20% discount You actually borrowed £240.00 on the 28/02/2013 and agreed to pay back the fixed interest of £70.80. When you agreed to the terms and conditions you agreed to pay back £310.80 by 25/11/22013. As it wasn’t paid back breaking the loan agreement Wage Day Advance Payday Loans put on £103.20 default charges and £12.00 failed direct debit fee Which they are within their rights to do when the terms and conditions of the loan agreement are broken. You have paid back £100.00 As £163.00 would be less than you borrowed we cannot close it down for this amount. Thank you Sam I replied..... Hello Sam, Thank you for your reply, I am happy to pay the amount you stated with the deduction of 20% however could you confirm in writing and via email that the below points will be completed please? •The Default Notice will be removed •The Status of the account will change from “Defaulted” to “Settled” •The Current Balance will appear as £0.00 •The Default / Delinquent Balance will be set to £0.00 •There will be no date in the “Defaulted Date” field (as it will be removed) •There will be no date in the “Date Last Delinquent” field on the report •This will apply to all 3 Credit Reference Agencies, namely Experian, Equifax & Call Credit Kind Regards john she replied..... Dear John I have had a response from a manager – We are unable to remove a default that was legitimately there. This would be classed as falsifying a credit file and could lead to irresponsible future lending. We will however show this as fully satisfied which will start to repair your credit file. This will be better than it remaining outstanding and collections activity continuing. Basically we will show the balance is settled in full at a 0 balance , but a default can’t be removed once it’s on I’m afraid, All 3 credit reference agencies will be informed on the 15th of the month after its paid and it will then take them 6-8 weeks to update their records. Thanks Sam I replied...... Hello Sam, Thank you for your reply, I have to disagree with what you have stated as i have recently had a default notice removed from my credit file from another company as unsubstantiated. On looking through my paperwork and letters I do not have a recollection or evidence of ever receiving such a notice, and I therefore require you to substantiate this data at your earliest convenience. 1. You must supply me with a true copy of the alleged agreement you refer to. This is my right under your obligation to supply a copy of the agreement under the legislation contained within s.78 (1) Consumer Credit Act 1974 (s.77 (1) for fixed sum credit). Your obligation also extends to providing a statement of account. 2. You must supply me with a signed true and certified copy of the original default notice 3. Any deed of assignment if the debt was sold on I would request that this data is provided to myself within the next 28 days, if you are unable to provide this data then I must insist that it is removed from my files as unsubstantiated. On thinking further on this matter, it has been brought to my attention that a satisfied default does not mean anything in the eyes of lenders and sadly will make no beneficial change to my credit rating. regards john she replied..... Dear John I have requested the original credit agreement to be sent to you by e-mail , have you received this? The default is registered by the company you took this out with Wage Day Advance not ourselves there is no way this can be removed When you default on a account on your credit file all you can do is make payments to improve this, a default cannot be removed. Thanks Sam i replied...... Hello Sam, I have not received this as of yet, also i have not received such a letter of default from Wage Day Advance either. I request an original signed copy of the default notice as without this the debt is unsubstantiated. I would like both the original credit agreement and original default letter sent to the address stated in my previous email. You have 12 working days to supply a copy. After 12 working days the agreement is unenforceable without a court order until the agreement is produced. After 30 days, if the agreement has not been produced then the lender (Wage Day Advance) has committed an offence under the legislation contained within section 77 (1) and section 78 (1) of the Consumer Credit Act 1974. You are notified that you are obliged to supply these documents, whether you are the original creditor or not under S189 of the CCA 1974. Kind Regards john she replied..... Dear John You should get the copy of the credit agreement by e-mail either today or tomorrow it’s been sent for you I passed this to a compliance manager , he has spoken to wage day advance and agreed to remove the default for you If you can pay the £240.00 to clear the account I have been advised to tell you we can answer yes to all of your questions. Thanks Sam i replied..... Hi Sam, Thats great news however i would need that please in writing from Wage Day Advance stating that they will remove the Default Notice and: •The Status of the account will change from “Defaulted” to “Settled” •The Current Balance will appear as £0.00 •The Default / Delinquent Balance will be set to £0.00 •There will be no date in the “Defaulted Date” field (as it will be removed) •There will be no date in the “Date Last Delinquent” field on the report •This will apply to all 3 Credit Reference Agencies, namely Experian, Equifax & Call Credit Many thanks for your help thus far Kind Regards john she replied..... Hi John We own the debt now so you wouldn’t get it in writing from them as we are the legal owners It would be in writing from ourselves I’ll get you the Notice of assignment of debt sent to your e-mail also Thank Sam i replied..... Hi Sam, Thats great thank you, If you could also send me a scanned copy via email for my records that would be greatly appreciated. Kind Regards she replied..... Dear John I can’t do anything until its paid I’m afraid , as soon as you pay the settlement figure My colleague can make arrangements to get the default removed we can’t do this while it’s still outstanding After its closed we will credit and close the account to show its fully satisfied, get you a letter of satisfaction sent out and remove the default For you also get that sent out to you None of this can be done until its paid and closed Thanks Sam. i replied.... Hi Sam, I will need a letter in writing stating that you will do this please, I cant simply go on the word of an email. If you was to in turn not remove it i would not have a leg to stand on. Im not asking it be removed before i pay, just that you send a letter stating that when i do pay it will be removed. Many thanks she replied.... Dear John I have requested this for you from Admin by e-mail and post, should be with you asap The default will not be removed until its paid The offer is only open for the next 24 hours Thanks Sam i replied..... Sam, unfortunately i wont have the funds until the end of this month, i can send my card details so you can take the funds on the last working day? Kind Regards she replied.... Sorry John We wouldn’t be able to hold this until the end of the month. i replied.... Hi Sam, To make you aware i still would need an original copy of the default letter that was sent, as i have not received this and did not receive it originally then this debt is still in question and no interest or action can be taken on a debt that remains under investigation. I have emailed my legal advisor from trinity legal services and explained the situation. I agree to pay the debt but can not until this month ends. Plus as stated I will only make payment once a written and posted letter is received. If you cannot accept this under the same conditions for the end of this month then sadly i will not pay the debt at all and will send all correspondence to the relevant legal authorities and get them to investigate the debt further as i have no recollection of any past correspondence and this most likely will result in the debt being removed without payment. This certainly is not beneficial for yourselves. So please inform me as to whether i can pay in 17 days and under the same conditions or whether i need to cease all communications and send all relevant information to the appropriate authorities. Many thanks john she replied.... Dear John I have spoken to a manager , he is prepared to still give you the discount and remove the default If you pay at the end of the month on the condition you provide your debit card details to set this up. Also yes you will still get the information you have requested. Kind Regards I replied... Hi Sam, Many thanks, i will get the card details over to you in the next 30 minutes, can you please take the payment on the 31st May. i just received this email also? Please contact Motormile Finance regarding your outstanding account on 0113 887 9900 quoting reference M295150 Is it possible to pay this and get it removed also, its for a mere ?68.00 regards john she replied..... Dear John This one is a national cash advance with ?68.00 outstanding As a good will gesture I will get this written off for you and e-mail you a letter of satisfaction , The other account will all be dealt with as soon as its paid , I have set up the plan for you. The default will be removed from your credit file within 15 days of payment Calls/action will stop on both accounts in 24 hours. :)

Hi they left me a receipt/document saying they were taking the vehicle and showed me ID. I had received an email one day prior to them arriving. I dont have the agreement with me at present as i am overseas until the 2nd June. This doesnt sound promising

Good day all, On looking at my credit file i noticed that Equifax has my ex wife as an associate/connection to me via debts. I would like her removed and the debts from my credit file. Can anyone please advise whom i send the letter/email to and give me a rough guide or template of what to write. your help is greatly appreciated regards John

Good day all, Many thanks for your time reading this post and i hope someone can help me. I had a car on finance from moneybarn, i work overseas in the offshore oil and gas industry and have no communications home when i am away. i spent 3 months at sea and returned to letters from moneybarn and bailiffs saying my vehicle needed to be returned due to missed payments. This was due to a fault with the bank and not myself. I contacted the bailiff and and asked if i could pay the amount owed and start the payments again. He informed me that this was not possible and moneybarn wanted the vehicle returned to them. He arrived the next day and took the car to be sold at auction. I recently checked my credit file and its showed a debt of £6800 and the 3 late payments were evident but last month its shows as OK?? I have emailed money barn the following email: Good day, My name is john ******* and i had a car on finance with your company. Details below: Ford Focus Registration: AK5**** John ****** 11/02/**** 176 ******** Birmingham The vehicle was returned due to me missing payments, this however was out of my control and was an error on the banks behalf, i did not get made aware of this as i was working overseas and had no communications until i returned. I tried to set up a new payment plan and settle the amount outstanding but was informed this was no longer possible. I recently checked my credit file and noticed the debt was present. Please may I ask as a goodwill gesture that you remove the default of the amount in excess of £6800. The reasons behind my late payments were out of my control. As the vehicle was taken and sold at auction the debt would now be settled and it would be appreciated if this could be reflected on my credit file with all 3 credit reference agencies. Any help with this matter is greatly appreciated and I await your reply Regards John ******* Is the email i sent ok? The bailiff/enforcer informed me that the vehicle gets sold at auction and the debt will be cleared? is this true? any help or advice is greatly appreciated regards John