hi am new here and like some advice please right on the 5,3,2014 i sold a item on ebay for £800 pack it ship it off they payed in full and for logistics to pick up they said they received the item on the 7,3,2014 i the got a email saying We received the floor scrubber this morning. Our qualified electrical engineer has assembled it as per the instruction manual.(didn't send one with it) The machine is badly smoking and has an electrical fault. Please could you explain what is happening as in the description on Ebay is states the machine is in working order. a)sorry to hear this, the karcher was in full working order when i sent it out as i tested it i would not sell if it wasn't in full working order. The machine was recently serviced so could you please send me a report from the engineer so we can resolve this. what type of floor was the was the machine being used on? after a couple of email back and forth i get email say this note the Engineer came out on the 10/3/2014 three days after the bayer told us that there qualified electrical engineer has assembled it The brushes are not rotating and there is an electrical fault with the motor. Please find attached the report from the Service Engineer from Hines Services who we had to call out today to get a full report from. I would like a full refund on this plus the cost of carriage and the call out charge for the engineer today (£60) so to cut a long story short she open a case on ebay ebay the goes i favor of bayer but ebay ask for tracker the bayer does not give one so the ebay goes in my favor i win the case and don't have to refund the bayer..... the next thing is that my step daughters boyfriend who lives with use gets a county court letter address to him from the bay making a claim against him for selling this item on ebay he has never had a ebay account when it was me what can i do about it kind regards lee