thornpuller
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Penalty Fare problem IRCAS
thornpuller replied to Martynandemma's topic in Public transport (Trains, tubes and buses)
How are these people allowed to charge the admin fees without warning? And how are they allowed to only give you 21 days to appeal and then increase your fee without giving you any notice/reminder? This seems like an extortionate system designed only to make money for IRCAS. They seem to rely on people forgetting/not reading the fine print on the penalty receipt. Having been out of town I have now come back to a £90 fine for thinking I could use my oyster card at a station I had never been to in my life. I was going to appeal but then misplaced the receipt...then received a letter dated April 14th on the 28th - saying I had to pay within 14 days of the letter! Quite the joke. What a completely unfair, profitising way to deal with your customers, Southwestern!
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