strelleymagpie
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Anna1s1 started following strelleymagpie
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In the email that I sent to their customer service I've said that I want a reply within 24 hours telling me exactly how they are going to resolve things and that I want to receive the phone before Friday, or I will go into the store on Friday and cancel the purchase and I expect my money back, and that I will take things further if these conditions aren't met.
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Yes. Perfect Home. I work just down the road from their store so I've been going in every couple of days to ask about the phone, but get the same answer each time - they have none in stock, they might be getting some in a delivery or it could be a few weeks, do I want something else instead of the phone. None of them seem to have a clue about what they are doing, even the store manager!
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I've been a customer with PH for over 6 months with a perfect payment record and I decided to add a Galaxy S4 phone to my account. I signed for it and paid the first weekly amount and was told I would get the phone within 14 days. Its now over 2 weeks later, I've paid 3 payments for it and still no sign of the phone. Whenever I ask the staff in the Nottingham branch I just get blank looks and get told that there are no phones in stock, and that I need to wait another 3 or 4 weeks. They even tried to fob me off with a Galaxy tablet instead, but I said I was desperately needing a phone. I don't have good credit so this is basically the only way I can afford to get a decent phone at the moment. I've sent an email to PH customer service but I'm not hopeful that they will even acknowledge my complaint. I just want my phone, that I've already started paying for!
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