I joined my local gym back in Jan 2014 &
at the time I started to get a touch of Arthritis in my right knee,
around end of Feb / March the knee was causing me a lot of problems
& the pain was becoming unbearable so
I went to my GP who said I should stop going to the gym & take painkillers.
I never made the payment in time in March &
Harlands sent me a letter saying they were adding £50 to my £47 which I missed,
I phoned Harlands & said because of my knee I was leaving the gym
even though I signed for a 12 month contract,
I was told to send them a doctors letter which I did & Harlands
then wrote back saying they would not be cancelling my contract because at the time
I signed I had the Arthritis & that my arrears are now £137
which if I never paid in 14 days would incur further charges.
I phoned Harlands & told them that they are being unreasonable
as the Arthritis had gone from minor pain to severe pain since joining the gym
but all they wanted was their payment & was not interested in cancelling my membership.
I rang CAB who were not much help & then
I contacted the head office of the council run gym
who said they could not believe that Harlands would not cancel the membership due to my knee problem
& my GP letter confirming this &
the lady I spoke said she would look into this,
a couple of hours later she rang me back & said that she had spoken to Harlands
& they have agreed to cancel me contract & all charges wiped off.
If anyone has a problem with Harlands go direct to the head office of your gym
& complain about these people & hopefully these gyms will stop using companies
like Harlands who are only interested in collecting money with astronomical charges added.