Hi all,
Although I'm not a UK citizen (I'm Dutch) I have done a lot of business through Ebay UK over the past years, mainly offering classic car parts for sale for which the market is better at your end.
All went well, 100% positive feedback, until a few months ago when a buyer claimed no to have received the item I sent off to him.
As I had no reason to doubt his honesty I trried to work out a solution, eventually sending a replacement item.
During the time the matter was pending, I contacted Ebay Holland (a bit easier for me language wise) to discuss who was to foot the bill for the loss.
Like Ebay UK they claim rather loudly on their site that they 'guarantee that the buyer gets him item or his money back'.
The people I mailed at Ebay Holland kept on denying any responsibilty, saying the matter should be solved by reasoning between buyer and seller.
Eventually I gave up as I got the same reply every time, although in different words.
What I want to do now is to contact Ebay UK, preferably someone a bit higher up the tree, and ask what is to be done.
After all, they give guarantees to the buyer, not me, I'm just trying to be helpful to the buyer.
I have tried to contact Ebay through the website, but couldn't find a proper link, I'm just been shoved about between topics that I don't think are relevant.
So, if anyone can help me with an address, email, street or what have you, I will follow this up.
I intent to start of politely, as the matter is new to them, but as said, don't know how to get in touch.
Thanks,
Marcel