Rebell11 can you please advive me on which address i should write on the chargeback letter?..is it my local hsbc address and the local hsbc managers name?

thankyou for the info, will do the chargeback straight away.

Hi i paid with my visa debit card. what im worried about is what if they come back and say they havnt found any fault? then i will be stuck with what may be a dangerous steamer

Hello All, i bought a morphy richard 9 in 1 steamer from argos and had to take it back because the handheld leaked water - had no problem what so ever getting another model (vax s6). so i used it yesterday and two problems arose. 1) the tube got extremely hot - and i mean extremely hot, comparing it to the morphy richard and another model my sister uses. 2) i had hot steam coming out from the cap where you put the water on the 3rd try. - i took a quick video of this so i took it into Argos asking for a refund (wouldve liked another model but didnt do any research as to which one to get so just asked fro a refund) and so it begins.. the man that was serving me - i think he was the team leader or the store manager - was checking the model out. fair enough. but according to him, the tubes "hot level" was acceptable and the steamer didnt let any steam escape via the water hole. My problems are: how hot would the tube have to get to call it acceptable for a steamer?, because to me i couldnt not even touch the tube and was shouting at my children to stay away from the tube, and comparing to another 2 models, i felt it was way hotter. Also how do i prove that i closed the lid properly on the 3rd go and the steam still escaped? as he is saying i didnt close it properly.[ATTACH=CONFIG]50682[/ATTACH][ATTACH=CONFIG]50681[/ATTACH] so he took it in for over the weekend to check. my concerns are that what if the problems arose were intermittent?, and he doesnt find it..... i mean to him the tube wasnt hot but to me it was and i dont want to use as i have a 1yr old who waddles about, and a 3 yr old and 2 other children (whom im not worried about as they can avoid coming next to it if i tell them). surely this is a safety issue for my kids if nt anything? any help greatly appreciated

please can you tell me what to use?

thankyou for all your replies..

thnk you Andy

Hello everyone, newbie here Ive searched through the forums and found similar cases but expect for one important thing. Ok so heres my story My 4month old HP laptop's cd/dvd drive didnt work - it couldnt burn cds or even read them. So i took it in because i had the knowhow insurance. the rep in the knowhow section in currys, took my details and said it will be sent off so it can be looked at. bearing in mind this was the 1st time i have had a laptop, i had no idea that needed to back anything up and i didnt even think of backing anything up because it was a cd drive fault and not anything to do with the drives itself (im thinking of things like viruses) also the tech guy at currys didnt say anything either. 1 week later, my laptop arrives back at currys and i went to collect it but couldnt check it as the battery was completely dead. So once it was charged at home, i switch it on and see they have completely re-installed windows and all my saved work and photos in c drive have gone... luckily couple months ago i decided to partition my hard drive, so anything i saved on d drive was saved. Also i do monthly backups normally at the end end of each month, so anything i had not saved from march 28th onwards was not saved on my external hard drive and there was a fair bit of files i phoned up knowhow straightaway and they said that the techguy shouldve warned me and he will email currys. But i have no faith left in them as it has been a rollercoaster ride ever since i have bought the laptop and the accersory bundle... (the sales rep tried to make me look like a liar and say i didnt buy the acc pack, but i proved him wrong as i made him write that i was owing an acc pack on the reciept itself. But after many emails to customer service - who are biased people anyway - got sort) So i want to know is what are my rights and what can i get out of this as i had important work saved and photos saved on it too.