Good to see the pandemic hasn't stopped PBL from doing what they do...

Thanks again for the great information!

Hi and thanks for that unclebulgaria67 I will relay this back to my sister. From what she said to me on the phone this morning, her insurance company didn't sound too helpful... but you have confirmed my own thoughts with regards to reinstating NCD if no claim has been made. Knowing the time scale they allow for a third party claim is really the next step, as I'm sure the incident took place over 6 months ago. Once again thanks for your time and input.

Hello fellow forum members I'm looking for some advise for my sister who has had her insurance renewal come through at a higher than expected price. Upon looking into the renewal, it shows her no claims bonus is at 4 years, not the expected 9years that she should be entitled to. She rang her insurance company today to find out the reasons why this has happened, and they have stated its due to an incident that occurred in 2015. To keep this story shorter, it was a 50/50 clash of mirrors... my sister informed her insurance of the incident (as you should do) and told them that she and the other party would be sorting the issue between themselves, she assumed that was the end of it. So now due to this minor accident, that no one has made a claim on she has lost 5 years of no claims (as she didn't have it protected) due to the fact there "may" be a possible future claim. Does this sound right? It was my understanding that any accident should be reported to your insurance company, but in doing so she is now worse off even though she has gone through the correct channels. Any help or advise would be greatly received. Thank you in advance

Totally agree with f16. Pleased to hear of your positive response from PB, my advise would be get the site back up and running minus the infringing items, and get back to normality.

I hope this response finds the op with no extra hassle than just the original threatening letters. This is just my opinion - but from what I have read and know about PBL they do seem contact a lot of online sellers and Ebay users and attempt to scare them into either paying up funds or giving up supplier details - And in turn doing their leg work for them. The above replies are probably the best course of action, by not replying / engaging with them you are limiting any incrimination. No matter what though, do not sign and return any of their demands. Buy removing the items from your website shows you are listening and obeying the wishes of there "client" BMW If you do respond to PBL, I would only mention the fact you were unaware of the copyright issue, and have removed the items from your site and sale. For PBL to hit you with another letter stating the amount of £15,000 is ridiculous, as I believe they would need to have some sort summary from yourselves to give an idea of total sales and costs layed out / profits made. Best of luck and hope all is well F3l

Any further updates Skibeaky and tmastermind? How are you both getting on?

It's great to hear of some people who have managed to settle their matters with this firm one way or another. morisleilei, jsmith1988, stelo any further updates you can share with us? Also sunyuk did you manage to resolve your problem with them in the end?