Hi all, just wanted to say thanks for the information given on this thread. Like many I fell for this too, but following the advice given here I managed to get my money back, even though I'd paid by debit, not credit card. In case it helps anyone else argue their case, or what sort of timescales might be expected, this is what I did:
01/03/14: Ordered PS4 using Visa Debit and received confirmation email from Litegadgets support.
04/03/14: AR Supplies took payment - received 2nd confirmation email from Litegadgets support stating a 5 to 7 day delivery timescale
07/03/14: Found this forum.
07/03/14: I email Litegadgets support asking them to confirm they will be sending me the goods. I wasn't expecting a reply (and didn't get one!) but wanted to show I'd taken reasonable steps to resolve with them before requesting a chargeback. I didn't cancel the order because I found it odd that they had recommended it to a previous poster (reading some of the more recent posts I now wonder if that's because they knew it might make it more difficult to get a chargeback?).
07/03/14: I contacted my bank (Royal Bank of Scotland), explained what was happening and asked for a chargeback. I was bounced round a few different departments but eventually got put through to Visa Debit Retailer Disputes (0845 366 0452). They asked what the expected delivery date was - I said 'today' figuring that it was over 5 days (earliest delivery estimate) from the initial order, and by the time RBS had done the necessary I'd have passed the 7 day mark (latest delivery estimate) too. Interestingly, they wouldn't let me put a block on AR Supplies taking any other payments.
10/03/14: I received a form from RBS in the post asking for details of the company, individuals, transaction dates/amounts and any other info I could provide. They gave me 14 days to respond.
10/03/14: I went to Action Fraud and reported Litegadgets/AR Supplies using the info found on this site (cheers guys). I CANNOT RECOMMEND THIS STEP ENOUGH.
11/03/14: I received a crime number through Action Fraud.
12/03/14: I sent the form back to RBS in the post, including printed copies of the emails from/to Litegadgets, the crime number from Action Fraud and a few pages from this thread for good measure
29/03/14: I got a letter from RBS saying that the chargeback has been successful. I checked my account and there's the cash (showing as paid from AR Supplies, which feels good!).
29/03/14: I reserve a ps4 at Argos.
So getting your money back is possible even if you used a debit card. Hope this helps, and thanks again for all the useful stuff posted here.
