It's a very long story but in short,
my neighbour's property was gutted by fire in January (unfortunately, the lady lost her life).
My house was extensively damaged by smoke and
Liverpool Victoria had a loss adjuster round very quickly to establish that
all the contents of my cellar and loft area need to be removed for chemical cleaning/disposal,
all insulation needs to be replaced,
my carpets and furniture require professional cleaning
and the house needs fully redecorated.
I have pursued this vigorously as I have 2 young children and
our belongings (as advised) are all in cardboard boxes.
So far (under duress) they have removed all insulation from the house (which is now very cold!)
and striped half the wallpaper (chunks are hanging down off walls and have been for weeks).
All the items we had stored in the cellar and loft (which amounted to a substantial sum due to their specialist nature)
have been removed almost from day 1 with no list, update or knowledge of where they are or who has them.
Every time I call I get fobbed off.
Last Wednesday I was promised a call,
same again on Friday,
Tuesday of this week and still no-one has called.
I have formally complained but I might as well not have bothered.
What can I do to force LV to take ownership of this claim?