Hi
I purchased an iPhone 5 from three's clearance website. The phone started to drop calls randomly a few months in and would never achieve a good signal. I took it to apple who confirmed there was a hardware fault with the handset and called 3, they also confirm this. The handset is just past apples 1 year warranty but 6 months into 3's 12 month guarentee on the handset.
When i called them i asked for the phone to be repaired or replaced, they inform me that the phone is no longer made by apple and that i would need to take it to apple to be fixed/replaced there at a cost of £220. I cannot afford this and asked them if they could exchange the phone for a newer model ( iPhone 5S ) or release me from the contract.
After a lot of call backs from 3 they offer me the 5C as an exchange. I refused the offer saying that i would like to have my original one repaired as I dont want a plastic exterior and that asked to be released from the contract. Unsurprisingly they refused this. Im not trying to get a 5S because its the latest one, I simply want my phone fixed or a new one that is like for like as the iPhone 5 is no longer made.
My question is: What can I do about this in regards to getting my iPhone repaired or 3 releasing me from the contract?
Thanks