Success!!! Just had to comment back on this thread after a long wait (and battle!) to get my money chargedback into my account, of which it is now back in there and coming up as paid in full by AR Supplies LTD (Good feeling!!) To successfully get this done I had to re-phone the Visa Debit Chargeback and Disputes team, and was advised by a lovely lady to make a fresh claim by email and instead of asking for an 'Unapplied Refund', to ask for a 'Non-received Goods' claim instead. This worked! I seriously urge anyone who is still trying to get their money back to do everything this forum has suggested so far (Action Fraud etc) and claim through the chargeback system for Non-received Goods. This forum was amazing and without it I very much doubt I would have been able to get my money back. As a side note I was contacted by the police through email acting with Action Fraud about this company. So it is well worth contacting Action Fraud (All I done was followed the instructions on their website) and I really hope they get these [problematic]! Good luck everyone, and thank-you for all your advice.

After my previous thread, I sent all the info I had to Natwest chargebacks department only to receive a letter yesterday stating: 'Whilst I sympathise with the circumstances you have detailed, I regret that we are unable to provide assistance on this occasion. The only line of enquiry available to us is when the retailer have supplied a confirmation by email or on their headed paper stating that they have processed a refund to your card. This must state the amount of the agreed refund along with your card number and clearly stating that it is a refund.' In other words, Natwest are useless! I cant understand why other bank companies have been able to successfully chargeback the money, yet Natwest cannot? My only other option is to head down to the bank on Monday, with all the info I have, as well as printouts from this forum, along with my actionfraud number, to show Natwest how they are failing to protect me as customer. Words cannot describe how annoyed I am with this whole situation.

I am also in the same situation as with a lot of people on here; placed an order for the ps4 (on 23rd Feb with a Visa Debit card) as it was in stock, enquired as to why my order hadn't been delivered, got the fatal email saying due to an increase in sales etc etc. Emailed them to cancel the order, got a response from a Daniel Strong (Which ive noticed other people have had) and was told money would be transferred within 7 days, and still no luck. Noticed this forum and registered to have my say, I have contacted actionfraud and got my crn number. Also contacted my bank (Natwest) and asked for a chargeback, but because I have cancelled the order they need proof that it has been cancelled, which is where I think I may struggle. Because I still have all the emails, the first emails to confirm the order is from Litegadgets, but the cancellation is from this random Daniel Strong email. Will the bank take this as proof of the cancellation? Furious I fell for this [problem] as I do a lot of online shopping and am desperate to get my money back. Would anyone have an idea of where to go from here? Tempted to phone up my bank again and ask for a chargeback on the basis I haven't received the goods and not mention that it was cancelled, but would this incur other difficulties in my original dispute if it doesn't work? Any help would be gratefully received.