My ex partner had an accident in her car last week it was her own fault an accepted that straight away, she rang hastings to report and a body shop drove the damaged car to there shop an left her a 2 door ford ka bear in mind she has 3 young children to take everywhere, no contact from hastings unless u bug them at least twice a day for info on the case. When I got through to someone in the end after a long wait they said if the car is a total loss it will be recovered straight to a salvage yard, I asked what about her stuff and just got a wishy washy answer that they should let her know before taking it. After reading some of the story's on here soon as they said it was a loss I got it recovered home for her. Now the garage quoted a big bill what I think is daft personally so I said buy the car back and with the money I will repair it for her. Hastings then said they don't do it an said it's never heard of it before? She is waiting for what I am guessing is going to be daft offer for the car that she is still paying a loan off for to buy it in the first place. The car has had a large amount of money spent on it in the last year to get it looking perfect paint ect and I have carried out extensive amount of work so that its safe an reliable for her to carry my children round in. She is now left with a car she can't drive and because they says she has not got substitute car cover even though it's says it on the paper work she has no courtesy car. I personally think hastings are trying to pull a quick one and make some extra money by selling her car on to the salvage company. She has been with them now for 2 years but can guarantee she won't be renewing with them and I personally will NOT be recommending them to anyone from now on.