Im really sorry to hear all this i knew something was dodgy when u cant get a second hand console from CEX for less than £370 then a new one for £308 seemed far too good to be true just hope u all get ur money back and either chance gumtree or go to reputable places i just put the money down for the infamous second son package on amazon its abit pricy but atleast its guaranteed to come and thats piece of mind and thats all you need hope u all get ur cash back