Hello.I bought a supposedly brand new suite from Cousins in Sept 12, it was delivered in Nov 12, and as soon as it was delivered we noticed major problems, after having three technicians out to attempt to fix these problems, in Mar 13, i asked for a full refund. This i was informed would not happen.I was then informed i would be given a new suite which would arrive in early June, this suite arrived Mid july and was as bad as the first one. I rejected this suite and sought legal advice.We had a court mediator who informed me that Cousins would give us a new suite, and after receiving two, we were not about to accept a third one from this company.They then offered me a stupid offer of £500, which considering the suite cost £2300 and my legal fees were nearly £600 i refused.I was then offered £2000 by cousins and then they raised it to £22000, howeverwith the cost of the suite, interest on my money and legal fees as well as a flight back to Manchester for my court case tomorrow, i am now seeking £4000.I will never buy from this company again and i would seriously suggest no one else buys from them either.I will let you know how i get on tomorrow.
