Hi everyone' I've been a bt customer for 3 years now.Recently we moved to Yorkshire from Scotland and bt was supposed to connect a landline and broadband at our new address on 7th of December last year. Couple of days before an engineer was coming I received a message from bt customer service that there was a problem with my order. Apparently there was another provider connected to our new address and bt couldn't do it. Since then I contacted all other providers including Kingston Comunications who provide services for Hull area (we're quite near Hull)...They ALL sent me back to BT!!! The excellent bt customer service placed my order couple of times since and each time it was cancelled, and some of the reasons are as follow: -this is not open reach area and KC should be able provide me with the service...WRONG...all my neighbours and former tennant were with BT...But the parrot from customer service told me it was impossible and my neighbours are lying to me , -our "new" house is 150 years old but bt told me it was recently built and a new wire must be installed...lol, -there is no enough space at the telephone exchange for another number...lol, Since then I received a letter from Bt saying that I've left BT myself and am not their customer anymore. I made a complaint with OFFCOm and they suggested that I give BT another chance to fix it. I did and their complaints department placed another order (30th of January). The guy came and got us connected in 40 minutes. But now I'm being treated as a new customer so I cant even leave BT without paying compensation to them. This is so ridiculous. I spent £200 on my mobile , they were lying to me for 2 months and now they made me a new customer with a cleen sheet. Am I entitled to any compensation??? regards guys