a year ago we had got one of the new free range cookers from brighthouse but recently the pan storage door kept popping off and we got fed up called the engineer out who came on Saturday i thought would been an easy fix to replace the rivets but was shocked to find out the engineer saying it can not be fixed so they gave us 2 options which in reality enraged me when he left we spoke to the manager of the local store they want to write the cooker off scrap it and they will claim their money back via the insurance they were ever so nice though and offered to collect it asap lol but the situation i am in with having children thats not a viable option meant we would be without a cooker unless we took out a whole brand new contract starting from scratch which meant we would lose the years payments we made well over 800 quid 2nd option was to live with it and not worry about the door keep falling off lol and they would generously deduct 10 weeks off the overall contract ( big wow ) but what had me confused as we all insured via the dlc and osc on their osc doc it claims they aim to repair or replace an item quickly