Re: WRT135 - CAG Forum vodafone ref [#5754698] Also thank you again for your help

Thank you DX for the link, as I guessed I do think it's vodafone. I tried everything with vodafone their customer service is shocking and very rude when it comes to payment. I do understand that I owe the money and at no point did I ever say that I will not make payment. All I asked for was time to pay and cancel the phone but still pay for the whole out standing contact.

First time poster.. I recieved a letter from fredrickson international limited informing me that they would like confirmation of my new address and asking me to contact them? It doesn't tell what the debt is and who it is with. But I'm sure it's an vodafone unpaid bill. I left my job to care for my ill partner and my little one and was up to date with my payments, but then monies became tight. I asked to downgrade several time which they refused, then I asked to cancel my bill and start making small payments. again vodafone refused saying that I could only cancel if I paid the full amount which I was unable to do so. At the moment I'm being helped by step change, due to debts with me and my partners banks, I have never owe monies before and never missed a payment and was 100% truthful about the job and my partners illness. as soon as I told all parties, they all seems to get nasty . No loyalty it seems. Sorry to go on. In a nutshell I'm at a lost what to do. All the spare monies I have goes to my other debts goes to my step change account. So what do I say to fredrickson international ??