This is a strong warning to others regarding Kwik Fit's dubious business practices/incompetence and very poor customer service.
I went to my local branch (which I am considering naming) for an MOT. I was told that there was a parking brake imbalance and it would have to go back in for a brake check.
While it was in, Kwik Fit phoned me and after 5 minutes of explaining how brakes work, I was told that in needed new discs and pads at a cost of £405.
Fortunately for me, I declined the work and took it to a local independent garage who specialise in my make of car for a second opinion.
After inspecting it, they told me that:
The brake discs were absolutely fine
The pads had another 10,000 to 18,000 miles in them
And that all it needed was a handbrake adjustment. This cost me just £30!!!!!! I also paid £48 for an MOT and it passed.
By trying to charge me £405 for work not needed, it's either incompetence on the part of Kwik Fit or they are deliberately trying to charge for work (and parts) that are not needed. Personally I think it's the latter.
Either way, I won't be using Kwik Fit again.
I called head office to make a complaint. They took details and said that the branch ops manager would call me. 5 days later, I'm still waiting. I may pay him a visit and see what he says about it.