I recently took a shopping trip to USC (aka collapsed Republic, recently bought out by sports direct) on boxing day. I spent roughly £100 on my debit card and bought a number of items. One of which is a Police brand body warmer. I bought it out today to wear it and basically found that two of the buttons were broken and had come off. They are the push in button type similar to here (can't post images need 10 posts just copy and paste please) p.globalsources.com/IMAGES/PDT/B1051895309/Snap-Button-Push-Metal-Snap-Prong-Snap-Spring-Snap-Button-Spring-Fastener.jpg It's clear these were broken before purchase as both ends are stuck together. Anyway, they are refusing to refund me apparently because it's their policy, but agreed to give me a credit note. However, I argued that if they cannot provide me with the product I want / direct replacement that I am entitled to a refund. Basically manager told me where to go and outright refused Am I missing something here? Isn't this against my statutory rights????