Just an update on the tv - just been watching my Apple TV noticed that there was no sound problems and the screen has just completely went on it! It's all coloured lines and, basically, unwatchable - you cannot see whatever is on screen. This has fired me up and I am 100% adamant I will not accept a repair, it's a number of problems now and the TV is unwatchable! Ill try my best to get hold of Currys directly or in store tomrorow if I have time

Yeah, in Currys the KnowHow member of staff told me be doesn't have a clue, not giving a clear answer; he said 'might have to bring it in or something but ring to see what they say' so I didn't know what was clear. When I rang, I didn't even get spoke to personally apart from a robot telling me to call Samsung, not them - proving that they aren't interested, 'passing the buck' to Samsung. It seems to be, this time and times in the past, that Currys try every possible way to get of resolving a problem. If they are going to be funny and awkward with me, I will be with them. I won't accept a repair on a fairly new and hardly used TV I paid over £350 for! I've had more problems than that, the TV has dead pixels and intermittent sound which I ignored to save hassle - wish I just reported the first problem when I noticed! Last year Dreams did a similar thing with me and tried to fob me off, I stood my ground and I got my money back.

Who's the op?

on my debit card

Ohhhh I wasn't made aware about after the 6 months with The Sale of Goods act. I sent an e-mail to Currys just before your post stating about that act and now I feel as if I'm going to be knocked back...again! But I did state how disgusted I am in their staff and customer aftercare and that they should resolve my issue, not Samsung (something I got right ) and demanded a refund or replacement - not a repair as I have had even more problems with it than what I said! No I don't have the KnowHow policy; I've had it in the past with other TV's and my claims were handled quickly! I paid £1500 for a plasma when they were expensive, took the policy out, discovered a problem years later when the TV's were worth £700 and they gave me £1500 on gift cards! I was pleased to say the least. However, I had so much trouble with my laptop with that policy it went on for months and I do not recommend it for laptops at all. I just hope I scared them with my strong, well worded e-mail Fingers crossed!

I purchased a Samsung LED TV from Currys back in April 2013. I have been experiencing problems with the sound for a while now; first one being sound just cutting in and out on Freeview and that problem eventually went (hopefully for good!) and now there's a problem where it emits a high pitched noise whilst watching anything in HD; on HDMI ports and Freeview HD, so I know it isn't a problem with the ports or wires. This problem hasn't gone and it's very annoying after a while of watching anything! I just think to myself I didn't pay £350+ for a TV to have any problems with! I went down to Currys today, explained the problem to a KnowHow member of staff and he didn't have a clue on anything to do with a TV. He just told me to bring it in and they'll send it off for repair and I said no I'm not being without a TV whilst it goes off for repair due to a fault which wasn't down to me! I rang up KnowHow and an automated service told me now they cannot do anything and I must take anything up with Samsung! It looks to me like they're passing the fault. I rang Samsung but they're closed so I'm stuck really. What should I do? I expected a refund on the product - I'm still going to be shopping in the same shop so I don't see their problem! Where do I go from now? I'm not accepting a repair on a 7 month old TV so I will be without one for a while. Why are they passing the problem onto Samsung when I didn't buy the TV from Samsung? I bought it from Currys, so I think their duty as a seller is to refund me; or a least not jib me off! Thanks for any help.