Hi folks hope you can help me here, something got highlighted on my wife's bank statement as we were checking through all direct debit payments, there was a payment for £49.00 to AXA, we didnt know what this was so we phoned them to find out it was for home insurance cover!
The story goes, August 2011 we took out home insurance over the internet, my email at the time was a sky.com one as we had sky broadband, in October 2011 we changed broadband provider to BT so the sky email address was now obsolete. August 2012 Axa said they sent an email for auto renewal and as we didnt reply (cause we didnt get email) they renewed our policy, they done the same again in August 2013.
At no stage at all did we receive any notification regarding the renewals of this policy and had in fact took insurance out in 2012 with Tesco, 2013 Churchill. So, Axa have taken payments totalling £730.00 from my wife's account (I know she should have checked, but she didnt).
Axa have told us we cannot get this money back because we should have notified them about the change of our email, I have no recollection of me being advised that this was down to me to do and as I said since 2011 they have not phoned us or sent any letters to us about the renewal and are refusing us point blank a refund of the money they took.
What do you think I should do? :mad2: