They came to deliver while I was at work, I got no card through the door. A letter arrived 3 days later , we tried to deliver please call to arrange redelivery of your BRP card! Okay called them up,,....we cant redeliver as we came and 'someone' said you don't live at this address!..Whattt??? I said are you sure? they said yes, its procedure to ask a passerby if they know you and for security reasons you have to contact the UKBA to arrange redelivery.! We also dont leave cards for this reason. OKay then..who is the passerby? DX: We don't record responses from individuals, Me: I don't know all my neighbors, do you??? Furthermore, why did you bother to send me a letter to the SAME address, for me to contact you? DX: Well,... I don't know ( foolishly) Now I have the task of contacting the UKBA to arrange re-delivery through DX, personally I prefer them to tie my documents to a homing pigeon. I have no faith in DX and their delivery drivers.!!!!!! I will avoid ..avoid..avoid......