thanks for the info on that dx, i will pass that onto the litte sis just realised where my post has gone to -- D'Oh

whats happened to my original post, it seems to have disappeared

Many thanks for your reply on this DX100uk, much appreciated ...

Rather than start a new thread, i thought id ask a question on the back of this one. My sister too has also done the same thing as the thread starter, however i realised at the 12th hour, so asked her to send an immediate email to the company that she has changed her mind and for them to provide a refund, in addition to calling them advising that she would like a refund, where she left many messages for them to call her back. I would have presumed she would be entitled to a refund if she cancelled under the Distance Selling Regulations, however the company hasnt got back to her other than an automated reply saying that someone will be intouch in the next 14 days, which is above and beyond that cooling off period. Reading the Terms and conditions on their website, I am baffled, it almost seem to be me that they have waived her right to cancel under the 7 day cooling off period, if they have then i belive they should make it clear when the application is submitted for payment, and for her to agree to those terms by using a check box method, rather than hide it under their terms and conditions. She has tried to do a chargeback, but the 'worlds local bank' wouldnt have any of it as they are saying that she has agreed to pay the amount in question. Would she be able to reject the paperwork and send it back, based on the fact that she sent them an immediate email to say that she cancelled her order, but they have failed to get back to her. Where do you think she would stand on this matter, given that she has tried to get intouch with the company immediately and they have failed to reply and as of today she now been sent the paperwork. My understanding is that the trader should have contacted her to advise her that she has waived the right to any cancellation under the DSR, by providing her a written confirmation of this via email or before the transaction was completed, am i right in thinking this ? What do you make of the terms and conditions are they fair and/or reasonable? Section 10: Termination and Cancellation Source:passport-uk website Either IQ or you may terminate your Account. If IQ terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons. If IQ terminates your Account, any current or pending orders or payments on your Account will not be cancelled and provision of Services will commence. IQ reserves the right to cancel orders or payments without stating reasons, for any reason prior to processing payment or commencing Services provision. You have the right to cancel your order for services within a statutory 7 working day cooling-off period except where the provision of such services commences within the cooling-off period. In these circumstances your right to cancel under this provision shall end as the said service will have deemed to have been provided. If you are contracting as a consumer, you may have a statutory right to cancel a Contract at any time within seven working days of making your order under the Distance Selling Regulations. However, due to the nature of the Service which we provide, we will begin to provide the Service to you much before the end of this seven working day period. By making your order with us and completing the Application form you are therefore providing your authority to us to begin providing our service straight away which means that you will not have the right to cancel your contract with us once you have made your order. You will not be entitled to any refund of the money you have paid to us in accordance with condition ‘f’ unless we have been unable to deliver the Service to you, in which case we may refund all or part of the money paid at our absolute discretion. This provision does not affect your other statutory rights as a consumer. If orders or payments are cancelled for any reason prior to commencement of Services provision you will be refunded any monies paid in relation to those purchases. If you terminate your Account any non-completed orders or payments will be cancelled and you will be refunded any monies paid in relation to those orders. We offer a comprehensive UK appointment arrangement service. This service is deemed to have been provided as soon as your order is placed. You will not be entitled to any refund of the money you have paid to us unless we have been unable to deliver this service to you, in which case we may refund all or part of the money paid at our absolute discretion. We will arrange a re-appointment or cancel a confirmed appointment on your behalf, for no additional charge. Many Thanks for your assistance and also any welcome messages.