Hey
I hope somebody can provide some advice, I am posting here on behalf of my farther who sadly lost his brother around a month ago. He was in a care home for the last 23 years of his life, he was severely mentally disabled and was unable to look after himself or any of his own affairs, my father let the care home manage his finances, my farther only needed to sign when something major was needed to be bought (eg specially adapted bed) but other than that everything seemed to be fine, around 12 months ago the care home manager showed my farther a copy of the statement of account which had around £10,000 but they needed him to sign to buy some things which he did. My father made a phone call to the head office to check the status of the funeral payment as the funeral director advised it had still not been paid. They advised they are paying it today but after that there will be around £700 left because there has been a benefit over payment which until now nobody had mentioned to my farther until now. The over payment has been taken back in full since my uncles death just looking for some advice on what we can do and who to contact about this as it seems confusing that nobody mentioned a word of this until now.
Thanks