Claire I think your mother should have forfeited the money and bought something else, she will then have had a lucky escape!. We ordered a desk and wardrobes form Hammonds The grain of the desk does not run in the same direction and one of the drawers is so badly fitting that it grates every time we open it. The fitter who did the wardrobes broke a window then denied it. The quality of the goods is inferior and we have paid an extortionate of money for what is in effect is absolute tat!. Their customer services is shocking, they treat us with contempt, all they want is their money and couldn't care less about the customer. Probably too late now, but, in my opinion you should steer well clear of Hammonds.