Thanks for your feedback. Here's a quick update: I spoke to a lady who explained that the account had been closed down. I asked when this happened and she just vaguely replied "It has been closed down." I eventually ascertained that the account wasn't closed down when I first asked in January and was left open until this recent contact I had with the company. Anyway. She sent an email confirming that the account had now been closed. I asked for the dates and times that I originally contacted them along with any notes on the account. I was informed that because the account was opened fraudulently I am unable to get this information. Is this correct? Do you feel it's now time to write the letter to the CEO? As always, I really appreciate your help. Ryan.

A massive thank you again! I'll compose a letter and keep you informed of my progress. Ryan.

HI Brigadier, I have not made a complaint via that medium so I look forward to receiving the contact details. Thanks for your help. Ryan.

Hi all, I am having a bit of a problem with o2 and if someone could provide some help I would be very grateful. In November 2011 someone opened up two mobile contracts in my name (god knows how), one with three (which was promptly rectified) and one with o2. In January 2011 I contacted o2 and explained the situation. They told me that their fraud team would have to look into it and it would be resolved within 30 days. 30 days had passed and I had heard nothing (they had my contact details) so I assumed everything was fine, however having just checked my credit score I can see that an account is still open and has been declaired level 8 default (I think that's the correct terminology. A few months ago I took out a loan for several thousand pounds, the APR of which was 22% when the loan was advertised at 5.2%. At that time I just assumed that was because I had little to no credit history. So now I have a defauilted account on my credit history and a loan that I am paying far too much for. I have contacted o2 and they person I spoke to couldn't find an account as I no longer have the paperwork with "my" phone number on. I provided him with all the information and he said that the fraud team would get back to me within 5 working days. What should I do when I hear back? Should I be entitled to compensation as this account which should have been closed has greatly increased my loan repayments? I would massively appreciate you help and advice. Ryan.