Just an update......
I called Curries back and explained as it was my right under the sales of goods act,
I would be contacting a repairs company to give a independent evaluation of the faulty chromebook,
and where did they want the evaluation sent,
I was put through to a different section,
and another chap answered and told me that
"curries did not repair chromebooks,
so once the warranty was up it would have to be Samsung that mended it!"
I explained that the warranty made no difference to my rights under the sales of goods act
and that if I could prove that there was a problem when I bought the chromebook
and that it wasn't fit for purpose then I was entitled to a repair or replacement...
......the guy on the other end of the phone was pretty much shouting at me by this point!
He eventually said he had to go and check whether what he was telling me was correct
and came back on the line and has asked me to bring the chromebook to a pc world to be looked at.....
....what happens next who knows,
but at lots of points in the conversation I nearly gave up because the guy was very convincing
and pretty aggressive but he was more helpful by the end of the call
and said there was a "procedure" he could use! ,
I'll be updating soon...
...thanks to the advice I got earlier today I may perhaps be getting somewhere?