They are still at it! I applied for a loan on the 23rd September and they mentioned their premium service but NEVER said it costs a penny! Well, today they took £79.99 out of my bank, I rang customer services (answered straight away surprisingly) but they said that it's out of the cancelation period (never mentioned) and that as I 'agreed' to it I can't get my money back! Even though they never told me exactly what I was agreeing to and they should have known that when they took the money out of my bank it was past the cancelation date (dodgy if you ask me!!) So I submitted a complaint and they said they will listen to my call and decide whether I should receive my money back, doubt il get it like. Does anyone know how I can get it back?? I have 2 kids to feed and these twats have took the last of my money I read the above comment but my bank said they can't help me as I techniqally agreed to it as I said yes, I just don't know what to do :/ Thanks x