I have already received the full refund and after that sent the dress..but as for the partial refund thing, I have contacted the retailer to ask whether I can have the dress at a "reduced price" where it takes into account the amount I will have to pay to get fixed in the first place Thanks steampowered

not exactly what i wanted to hear...but if its got to be done then I will have to do it.. Thanks a lot for the help

Hello, I bought a "custom made" item of clothing online in July and received it in September.. I specifically asked the retailer if they would be able to match my specs (after sending them several emails and pictures of what I wanted to be done) and they said they could. On receiving the item, it was 3 sizes too big and completely different from what I asked of them, when it was meant to be custom made and made to measure. I tried to do a claim through PayPal but they do not cover personalised items and was advised by a PayPal agent to contact my bank, which I then did. I received the full amount back from the bank, as chargeback. However, I am now being contacted by the retailer to ask for the product back. The clothes are for a wedding in December and I have already sent them off to a tailor to get them fixed. As they breached the contract in the first place, are they allowed to claim the product back legally or make a criminal case against me (which they threatened on the phone)? sorry for the lengthy message and I hope i posted this in the right place. any help or advice would be greatly appreciated... thanks in advance Han