Do not use this company. The treat people like morons. I have been a customer for 8 years and they happily took my £250 per year boiler coverage from me without any complaint. The first time I have an issue with my central heating pump they say it is oversized and that it is not covered. It is an outrage. I live in a large house so it requires a slightly larger pump than normal but never during any of the services have they told me that I was not covered. On top of that they have outrageous premium call rates.AVOID THESE GUYS AT ALL COSTS. I am sending an email to all 3000 people at my company and asking them to forward it to at least 10 friends and family. I will also go to every consumer website and let the world know how they treat customers. I will ensure that they pay for treating people like this.