I purchased a docking station, from Acer Direct - a buyitdirect company. After making the purchase I went on holiday. On return from holiday found the docking station did not fitlaptop. I phoned the customer service number, the employee considered docking stationwould fit the laptop and transferred me to an engineer. After queueing for theengineer, he agreed the docking station would not fit my laptop and I wasreturned to the customer service number and spoke to a third employee. It was agreed that I would return the docking station and becredited. The next morning I checked my e mails and the only e mail from AcerDirect stated the return had been refused because “ we are not obliged toaccept unwanted returns outside of 7 days” The original e mails sent to me confirming the purchase hadno statement regarding the 7 day return restriction. I checked the website andafter a lot of searching found the restriction. I called customer service again and spoke to yet anotherperson. She stated that the 3 previous employees I had spoken too should nothave supported the return. She promised that the manager, Chris Smith wouldcall me. I never received a call….. I saw fandango123’s post detailingthe e mail address of the CEO. So I wrote out all the details and sent an email.The problem was sorted out in 24 hours.