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blaser24nig

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Everything posted by blaser24nig

  1. blaser24nig
    Yea thats something im looking into.
  2. blaser24nig
    UPDATE: To everyone who has been following this thread. I came back home today and there was a check waiting for me from DIRECT GROUP who are the claim handlers for CLICK4GAP who are administred by RED SANDS based in Gilbralter. It has been a tough 6 months and the insurers did not act in good faith IMHO. Thanks guys.
  3. blaser24nig
    Hello guys and sorry for the late reply. My car insurers have actually paid out, they did so within 2 weeks. It is the GAP insurers that are delaying payment for whatever reason.
  4. blaser24nig
    Hi everyone, just an update: I have just spoken to the insurers and they said they are again waiting for the police to write to them as they had to fill out another form. I asked why and they didn't say anything. I have also spoken the FOS and the eight weeks deadline is this friday so will see what happens. This is absolutely ridiclulous, 4 months and counting and its still going on. I will wait till next week and decide on what steps to take.
  5. blaser24nig
    Funny how they took my money without searching my credit report though...
  6. blaser24nig
    I just checked my credit report and DIRECT GROUP did an unrecorded search on the 24th of last month. I didn't give them any permission for that so I called experian who said it was just an ID verification. I am considering querying them...
  7. blaser24nig
    Auto express may be able to help me and I am in contact with them.
  8. blaser24nig
    Yes of cos. I was driving down a road when someone suddenly ran out in front of my car and I swerved to avoid them and hit a bollard on the road. I understand the insurers wanting to ensure they are fully aware of the circumstances but over 2 months to do that? I gave them all the details of the accident, they even interviewed me over the phone, I gave them the CAD number as the police and ambulance where called to the scene. My car insurers paid out within 2 weeks but the GAP providers have been dithering. About 3 weeks ago, I was told by them that they were happy with the claim and see no reason why it should not be paid (I have this in writing and email) and then suddenly its in review again and they now want me to fill in an appendix D form which states that it is to confirm the accident details, time, location, officers. Frankly I think its ridiculous what they are doing.
  9. blaser24nig
    Thanks...
  10. blaser24nig
    I am now on twitter and sent out a few msgs without naming them and to my surprise a few GAP providers replied and said they had indeed seen my complaint in some forums and agreed that it is quite strange. I also got in touch with auto express who asked me to send an email. I also called the Ombudsman and they are dealing with it aswel.
  11. blaser24nig
    Yea that's the crazy aspect of this whole thing. Absolutely disgraceful...
  12. blaser24nig
    Click4gap are the providers and are underwritten by DIRECT GROUP...
  13. blaser24nig
    UPDATE: Just been told that the police will have 42 days from receipt of the form to reply following which they would send the reply to the underwritters to deal with. Another 2 months wait from now. Delay tactics in motion. This is a trully shocking behaviour by the GAP provider.
  14. blaser24nig
    I have just received the Apendix D form and the requested information was the accident date, time so just verifying the accident basically. As I said, all this is just a delay tactic to delay payment and it's shocking. I shall name and shame when this is all done. In the meantime, I have signed and sent them the authorisation form.
  15. blaser24nig
    And the police report will confirm the accident as they were called by the residents to the accident scene and also followed me to the hospital and dropped me home afterwards. I honestly just think they are using delay tactics as I have an email from the investigations team that and I quote " your claim is fine and we have verified everything and see no reason why your claim should not be paid. We have sent your file to the underwriters for authorisation to make payment". Surely all that must count for something...
  16. blaser24nig
    Thanks for that. I thought about going to a solicitor and sending them a formal letter from the solicitors. Is that a good idea? Or do I wait and see what they say after this before getting a solicitor involved?
  17. blaser24nig
    Thanks for that. I have sent in three official complaints via email so far and each time has been a reply requesting something else. After the first one, I got a "we need to interview you" which they did and said it was ok. Then after the second one, I got a " your claim is fine and we see no reason why it should bot be paid, we have sent your file to the underwritters for authorisation to pay you", then after the trhird one I now got "we need the police report and hospital report despite the face that these details were given to them on the 19th of August and they have had over 2 months to get these.
  18. blaser24nig
    Thanks for that, I will do just that but the problem is that when they get the form back, they will now have to get reports from the police and the hospital making the whole process a lot longer.
  19. blaser24nig
    UPDATE: It has now been 8 weeks and 2 days since I reported my accident to my GAP insurers and they still havn't paid out. After the interview, I sent them a very tense letter threatening legal action amongst other things and I was sent an email stating that they were satisfied with my claim and that everything has been verified and that they see no reason why I should not be paid. They said my file has been send to the underwritters for authorisation to make payment so I was happy that the saga was at last coming to an end. But 2 weeks after that email, I have just been told that my claim has again been put into review and that they have sent me a letter since last week (I didn't get any letter) explaining what I need to do next. I then called them up and I was informed that the underwritters are still not satisfied with my claim and that I need to sign a form which they claim to have sent authorising them to contact the police and hospital. Bearing in mind I have given them the CAD number since the very first day of the claim (19th August) and hospital details. Are they just taking the **** now? Is there anything else I can do in the mean time? Is 2months enough time to process the claim or I'm I being unreasonable?
  20. blaser24nig
    I called them this morning and once again I got the " we are dealing with this right now and we don't need you to send any more stuff, we are going to send everything to the underwritters and should get back to you within a day or two. So I will update accordingly.
  21. blaser24nig
    UPDATE: Had the interview on tuesday and I was asked questions about the accident and my car. They claimed there was costing for rear damage on the engineers report which wasn't on the copy that I have. The interviewer then promised to get back to me by today. I called them and they said to me they would get back to me next week. They are just doing everything possible to delay?not payout on the claim which is frustrating.
  22. blaser24nig
    Ok, I will definitely name them when it's ok to do so...
  23. blaser24nig
    The circumstances are that I had a car accident that was my fault, someone ran infront of my car and I swerved to avoid them. It was quite serious and the police and ambulance were called and I was rushed to the hospital. So it baffles me as to what the interview is for. The interview is next week and I shall see what this is all about and report back accordingly.
  24. blaser24nig
    Erm, I would hold back naming them until the interview. I don't want to get into any mess or prejudge them but its one of the main internet ones.
  25. blaser24nig
    Its just ridiculous. The whole process shouldnt be taking that long to deal with. I sent all my documentations in on the same day, Surely it doesn't take a month to read it and then say "you will be interviewed by an investigator. If that is the norm, I am happy to be interviewed and whatever they may also want to do.

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