Hi people, I have a very similar problem with the same company. I have tried to resolve over the phone and via email so far to no real avail. I could do with some advice. The long story cut short is that I sent the phone of to recycle, they changed the original offer from £137.00 down to £61.65 following their "testing" (my phone failed due to a pin code and moderate wear and tear) I argued my case over a large amount of mainly phone calls. They agreed to pay me the £137.00 but in two cheques of £61.65 and £75.35 which I accepted. I am yet to see this money around 3 weeks after they stated it would be paid. I have informed them I would be talking them to a small claims court and that I have a legal background etc etc. However this appears to have done nothing. Any advice on where I can go next? Many thanks.