Arrived at Groundwork / Seetec office at 8:50 this morning to dispute this potential sanction. After being passed from pillar to post for almost 45 minutes I finally got an explanation. The appointment I attended was on 23/08/13 at 11am. It was booked on 22/07/13 as part of an ongoing, mandatory programme which I attend every Monday and Friday. By coincidence (or incompetance) a second mandatory appointment (23/08/13 at 11am) had been booked for me on 12/08/13 at a completely seperate centre to the one I usually attend. I was completely unaware of the second appointment and therefore unable to change it, as was proven this morning when my appointment letter was discovered... still sat on the receptionists desk! I have now returned my Good Reason Letter with the requested explanation along with a letter from my WP advisor stating that the WP08 was raised in error as I could not physically be in two places at once. Once again, many thanks for the advice, it is much appreciated. NL

Thank you very much for the advice. Hopefully I can get this sorted first thing on Monday.

Nothing. The session was scheduled to be team-building or interview techniques but the result was just a group of us sitting at computers doing a far less productive job search than we would of at home. Unfortunately the member of staff supervising this session left the company today (my letter arrived while I was at my WP session and I didn't get home until they were closed) so it's also not possible to have him confirm that he remembers my attendance.

Hi. I've been on the Work Programme for around 8 weeks now. My provider is Seetec who in turn sub-contract to a company called Groundwork (meaning I've never actually met anybody employed directly by Seetec). Over the past 8 weeks I have bent over backwards to work with them as I am desperate to get back into work and genuinely appreciate any help that is offered. Unfortunately, while my advisor has been fantastic, every other member of staff I have been faced with has been beyond useless (it amazes me some of them ever passed an interview). Today I received a letter stating that on 12/08/13 I was notified of a mandatory activity that I must take part in on 23/08/13 but I failed to attend. I now have until the 13/09/13 to respond to this letter or I will be sanctioned. The catch is... I did attend! I signed into the building, took part in my scheduled activity (jobsearch), spoke to the advisor running the group on that day, signed for my travel expenses and signed out of the building before leaving. Obviously I will be at Groundwork at 9am on Monday morning to dispute this and try to get it sorted but are they required to provide me with copies of the signing in/out book or expenses sheet in order to allow me to appeal this potential sanction? Any advice would be massively appreciated. Thank You.