Hi porky Just got off the phone of my local Currys ready to admit defeat and ask for the specs of the £699 TV! I was happily informed by the manager that as a good will gesture they will increase the value by £500 not to the full amount of £1749 BUT an increase at that. So I am off over to Currys to do my last EVER shop at Currys. So thanks all for your advise everyone. Some sort of success

Spoke to knowhow and after advise from their legal team they are not going to consider an increase in the voucher value. I don't have the £ to take them to a small claims so once again the little man looses out Back to Currys with tail between my legs and to pick a TV that I will not be happy with GUTTED oh well at least my story has got to watchdog so I will wait and find out what happens there? Thanks all bit looks like I is giving in

Hi Porky Thanks for the reply! I understand that the specs on nearly all TVs nowadays have higher specs than my old did! I appriciate this BUT when my old TV had 9 video connections in from scart to DVI inputs which were all used where as the ps51f5500 has only 6 video connections! Connections are very important as I have many gadgets plugged into my my TV and now will have to consider buying extra ports for the connections that can't be used! I'm not going to get anywhere with this and again the big companies have the consumers over a barrel customer satisfaction does not exist anymore. No more buying from Currys after my TV is replaced that's for sure!!

I will keep you informed

Just on it right now dx and thanks

Samsung has not written to them no. But the customer support guy Mustaffa at Samsung UK said that Knowhow are perfectly welcome to contact Samsung UK and they will tell Knowhow exactly what they told me. I am a Samsung registered member so all my calls are logged and recorded with Samsung UK (I was informed by Mustaffa incase I needed to take further action) but knowhow aren't listening. They keep going on about reduced manufacturing costs hence why I'm being offered a lower priced TV and they keep arguing that the specifications are higher because its an LED LG they offered me. They just aren't listening. I don't want LED, I want a Plasma exactly like I had before. I don't care about 3D and all that but they keep harping on that its got 3D etc etc. I couldn't care less for 3D. What my point is the connections the TV has and the TV they were offering has far less connections to my old TV hence why Samsung UK have advised that Currys are wrong. Think ill contact Samsung UK and ask them if they would kindly write to Knowhow with their recommendation. So thanks for that dx, I will try that one but yes you are right it does state equivalent specification in their T&Cs which I think I now need Samsungs backing in black n white

Hi dx. The T&Cs are very limited I quote 'The replacement will usually be in the form of vouchers to enable you to purchase a product of equivalent specification' from my service agreement paperwork. And according to Samsung UK my old TV Samsung plasma ps50c96hd today's equivalent is a Samsung ps51f8500! That's samsung telling me this and have said they would be perfectly happy in informing knowhow of this. But knowhow are refusing. Is this a possible small claims court thing I would have to seriously consider and would I actually have a strong case against them? Thanks dx suppose I just got to keep at them?

Thanks for the response dx. Knowhow issued the voucher. Currys have yet to activate it as I haven't accepted the offer, Currys told me the value of the voucher and the equivalent TV. I have queried this with Knowhow and told them Samsung UKs advise on today's equivalent BUT still they are telling me the same. In fact the offer is for an LG TV not a Samsung and when I queried this I got the same priced Samsung as the LG which has far less connections which I did use all the connections on my old TV! But the fact that they can not return my old TV to me isn't right? It's still mine as I have not agreed to their equivalent replacement. Thanks again at a loss what to do!!

Thanks dx. Much appreciated

Thanks citizenB. New to posting on forums so thank you very very much! At the end of my tether, don't know what to do, stressing me out somewhat so any help/advise is appreciated at this moment in time

Please please please can you help?? I Purchased my TV in Aug 2007 for £1999. Purchased Knowhow's whatever happens policy for TV in Aug 2008 at £7.99 per month. Paid a total of £479 over the 5 years! TV developed a fault and was sent off on the 19th July. I phoned knowhow on 19th July as I was concerned with the way it was transported as PLONKED my heavy 50" Plasma TV into a case on its side and transported it in the van on its side. It was logged as a complaint (which is still ongoing). I received my TV back, fault supposed to been repaired, on the 26th July when I open the wrapped bubble wrap I felt that the top edges and the top of the TV frame had deep scratches and scuffs and a big dent in the rear of the TV casing. I take great care and pride in my gadgets and this cosmetic damage had not been done prior to Knowhow taking it. I contacted knowhow again informing them they had cosmetically damaged my TV. They took the TV again for investigation. On the 2nd of Aug I recieved my TV back with a replaced front frame and rear case. Quite impressed however, on inspecting the TV I found a dent and scuffs in the new replaced rear case of the TV. Not that big so I was okish about this until I turned my TV on and low and behold, this was the first time I had switched the TV on since 19th July, the original fault I had reported and sent away for had not been repaired. The original fault was red vertical, coloured horizontal lines across the TV screen which, until the TV was warm, the TV would turn its self on and off. The TV was sent back for a 3rd time! They had to end up writing the TV off as it was passed their 21 day policy. Eventually I ended up getting a voucher code to which I took to my local Currys, happy that I was going to get a new TV, when I was informed the value of the voucher and their supposedly equivalent like for like TV of £699 ps51f5500. After an hour of disagreeing and getting no where with trying to get them to understand that the TV they were trying to replace was NOT like for like as for starters it didn't have the same connections let alone the same amount! Well after an hour I walked out with no TV. I have phoned Samsung and they advised me that the TV Currys offered is far less inferior product and advised that the equivalent today was a ps51f8500 at £1749 TV which is exactly what I had researched as being a replacement. So far I have got no where with this. No offer of compensation for cosmetically damaging my personal possessions. No offer of an apology. And no like for like offer according to Samsung themselves. But the topping was the offer of a £699 TV which is what I have nearly paid in premiums alone! Samsung have said it was a top end TV at the time I purchased it. So they should replace with a top end like for like in today's equivalent which they are not honouring. I am not accepting this offer so what should and can I do and where do I stand with this? Please please help. Oh I am severly sight impaired/Blind and my TV was a major part of my normal daily living and to have been with out for over a month now has been very hard for me. I only have a tiny bit of sight left in my left eye only and rely on larger scales to help me with my day to day activities. Knowhow are fully aware of this. Many many thanks in advance for any advise anyone has got to give me as I am not accepting this offer. I am also being told by Knowhow t,hat I cannot even get my old TV back! Is this now not theft as I haven't accepted their offer and want my TV back which they are saying I can't have back now? Can I not claim criminal damage for the damage knowhow caused to my own personal possessions? Please please some please help not a happy bunny