Hello, I'm after some advice on complaining to Tesco Direct. I ordered the 2 door Jsper Wardrobe and cest of drawers from them the first time i ordered both products where in correct i'll explain why; The Chest of drawers; All parts where correct apart from the side panels of the drawers themselves instead of having 4 of each side i had 8 of one. The 2 Door Wardrobe; All parts where correct apart from the bottom panel of the drawer for the wardrobe. It was short by 11mm. This lead to the problem that it would not fit correctly so therefore rendered useless. I called their customer service and after a lot of empathy they exchanged my items for new ones and offered me a gesture of good will 10% back from the items which was £30. The second time the items arrive the drawers where fine however i had the same problem with the wardrobe i called again and had to wait another week for the items to arrive. The third time i had the exact same problems with the wardrobe i have called customer services and they have agreed to refund my items in full however i have to wait a little over 2 weeks. I'm after writing a letter due to the fact we have just moved house and these items are for my 2 year old son so at this moment in time he has no where to put his clothes. This has caused a real incovience as moving house is stressful in itself. The customer service team only showed empathy and negelected to help anymore than they could. I am appauled at the service i have received from Tesco as a company as you should not expect the problems to occur more than once. If anyone has any pointers and help in regards to formatting the letter and where i should post/ email it would be much appreciated.