I phoned them. They apologised blaming the system and immediately emailed me a new proof with 3 years NCB. They said that everything is ok regarding my non-fault accident. However, my quotations did not change so I think I'll call them again tomorrow.

Finally someone answered. They told me to ring the customer service tomorrow on 08452190910.

Thank you. That explains a lot. I phoned Ecar on the above number but they simply disconnect after a few minutes. Will try again.

Sorry, just help. Any suggestions? What should I do?

Hello, I had ecar insurance for the past 3 years. They offered me a renewal of more than 3000 a year. I asked for the proof of NCD and they sent me a letter saying that I had 0 years NCD and inviting me to renew. The only incident that I had was when another car hit me from the back while I was stationary at a roundabout. I notified them as I was supposed to, was given ref. no.and told they would contact me if there was any development. They never did. I didn't claim as there was no damage. I tried to contact them now but to no avail. The only companies that offer me 'quite' cheap insurance are underwritten by Souther Rock, same as ecar. They include Asda, Admiral, Diamond, Sheila's Wheels.