as expected NRAM have sold the loan to OneSavings Bank plc, awaiting the welcome letter from them - Let the Games begin again!!!

Update, just been sent a letter threatening court action if i fail to pay lol. Still awaiting response to my letter sent 2 weeks ago.

will update when i have more info

working on that, i did ask for transcrpts of the phonecalls, funny thing is they didnt send them!! will send another letter asking for them in the next few days. Not going to let this one go.

I dont have both agreements i only have the original one, this all stemmed from a phone call where they said they had 2 agreements on file, i asked for copies of both, they sent me the original agreement. They state that due to PPI removal they opened a new loan account to administer the original loan. After an SAR request it would appear that the original loan was set to Zero. I have two letters stating that i had settled the original loan and one letter stating that the loan was settled for accounting purposes. Now, why would they state that i had settled the loan unless they did some underhand refinancing of the loan, thus paying it off and opeining up a new loan account. The guy that said i had settled the loan did not answer my last letter, some other guy did who said the loan was settled for accounting purposes, now, if the loan was settled what credit agreement are they relying on? The PPI claim was settled late in 2011, according to the SAR the loan was set to zero in april 2013. Its a bit of a mess really. They also have stated that they have limited archived data for the loan, funny that considering it was still active in 2013, hought they were supposed to keep data for 6 years after the loan had been settled.

but the old one has been settled so they tell me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Just a quickie, am i right in thinking that if they have stated the loan has been settled then does section 172 (1) come into play?

Cheers DX, any idea what section?

Hi Dx, Where did you get the above information from as i need to send a response to their latest letter i received today. Regards P

Update, After sending letter requesting copy of the credit agreement and previously missed out SAR data today i received a response, jeez, it gets better and better. The salient points if the letter state. They did not have to send a copy of the credit agreement due to section 77 (3) in a nutshell as the loan has been settled they dont have to send it, they did send it however. they have admitted the loan has been settled for the original account number and that my loan is held in another account for administration purposes. I did not settle the loan. I think they have settled the previous loan by issuing a loan to clear the balance, the new loan has been put into another loan account without my permission, signature or credit agreement. Thoughts please.

Thanks for the reply DX, its amazing what info an SAR throws up.

Thought i would bump this as ther have been some developments, after sending a few more letters and an SAR request i received a letter back in relation to my SAR request stating the following. "In relation to account number xxxxxxxxxxxxx ( my previous loan account number) because you have settled this personal loan in xxxxxx 2013. We retain only a limited amount of archived information" Issue 1 ) this loan was not settled by myself, issue 2 ) Surely they must have archived data for a loan that was still active in 2013? Not only that, there is another loan account number referenced. I have sent yet another letter asking for an explaination. I smell a rat.....

Bump

At least your doing the right thing by changing banks.

Its annoying to say the least, yet having read up on the information this site, im very confident in taking them on.