Thank you very much Mr P for your response........the letter is worded correctly......but I have taken note of your information and will use it in my appeal.As a matter of interest its now two months ago since I was told that I would be sent another appointment letter but as I haven't received anything yet I was wondering if it is okay to leave it until they eventually do get in touch or is the onus on me to get in touch with them again....after what has happened I just want to keep myself right.

My tale of woe....I am a lone parent on jsa and am also attending the work programme.I have restricted hours(school time) on my jsa agreement. When I received my last work programme appointment letter I telephoned their office straight away explaining that the appointment time meant that I wouldn't be home in time for my daughter finishing primary school and asked if I could rearrange it...the lady that I spoke to said that was fine and that another appointment would be sent out to me.Fast forward...I received a doubt letter from the dwp stating that I hadn't attended said appointment so I wrote back with the above explanation and enclosed a copy of my phone record showing the call I had made to the work programme office...The response I got back was that "this is not a good enough reason" and that I have been sanctioned for a month.It does say that I can appeal but I am wondering if it is worth it as I don't know what more I could add to my original letter.Totally stressed and would greatly appreciate any advise especially as to what I have done wrong as I genuinely thought that I had followed the correct procedures.