I found my original loan agreement which had the details on it, which tallies up with what they have said (plus intrest etc). I completed the FOS questionnaire and recieved a response within approx 2 weeks saying they had upheld my complaint. There is no number on their website only an address. When I called their customer services they would not put me through to anyone, and said they do not have a phone number.

Hi All - I recently had a PPI claim for a loan I had approx 4/5 years ago with citifinancial upheld. I have however been waiting approx 5 weeks for the cheque to arrive (they quote 20 working days). Does anyone have a contact number for them which I could chase them up? I only have an email address which I never receive any response from, and a postal address! Thanks in advance

Will send this off today. Thanks

That's what I thought. I believe that the fact they have put at the bottom that it is a request and not a demand, means that they don't have a leg to stand on. Any further advice would be appreciated. Do I just wait and see if they write to me again?

Hi - Approx 2 weeks ago I received a letter from Capquest in relation to a debt which they have 'brought' from Citifinancial for around £5000. I have sent Capquest the 'prove it' letter as I am sure this debt doesn't relate to me. Capquest have today replied to me with a letter on their headed paper which says the following: "Further to your recent correspondence, and to allow us to process your communication further, we would request that you provide us with the following information by 8th August 13, to assist us in resolving this matter. Please supply full details of your dispute, along with any supporting evidence. Your assistance would be greatly appreciated. Please note this is not a demand, but a request. " What should I follow this up with? Do I send them another letter? Or just ignore it? Thanks in advance.