I was donating to 4 different charrities via my credit card via autharised monthly withdrawals for several years. Out of the blue one of them started sending mail to a previous address. When I rang them to correct the error they claimed to have no knowledge of who I was. So therefore could not stop charging my account if I was to ask them. I decided to contact BOQ (Bank of Queensland) to stop these transactions as I now regarded these particular ones as un-authorised. They stated that by cancelling the card and issuing a new one they would not have access to my new card number and therefore the payments would stop. This made sense as I only gave a card number to start the payments in the first place. This conversation was recorded of course as banks insist. The withdrawals continued so contacted BOQ again. They now claim that cancelling the card is not enough. They automatically supply the organisation the new number when they attempt to take money. I explained why I cancelled the card and re-itterated that these payments have now been un-authorised for 6 weeks. I was told all they can do is request the charity to please stop trying to take money because they can't stop them. This went on for several months into 2013. I finally had enough of ringing BOQ every month and requested to dispute BOQ and refused to pay any more of these transactions. What followed was incredable. They would send out one form per week claiming I was disputing one months charges after I explained I am disputing all charges from when the new card was issued not one. Their dispute case manager refused to disclose the date I requested the card to be cancelled effectivly preventing me from filling out a start date for the dispute. Keep in mind that all this time I was begging them to play back the recording from last year when I requested the card be cancelled and their staff assuring me that this would stop all transaction. Of course they would not. I finally made a complaint with the Financial Ombudsman who were treated with contempt by Citibank who own BOQ. They never replied to the Ombudsman within the timeframes requested and when they did gave stupid explanations like I didn't fill out the paper work. Yet wouldn't answer why they wouldnt provide information to me to fill out the paperwork. In the end I had no choice but to take drastic measures. I took a video camera to a BOQ branch and recorded the staff not being even being able to locate any history of my previous card which is unheard of in the Australian Banking Industry. This had been removed by the dispute case manager. I then challenged BOQ to take me to court with all the evidence I had and with the Ombudsman's support. It wasn't untill this point that they finall cancelled my card properly and after clearing all debts. In this era of card fraud and in a modern country it is unheard off that a credit card company will not stop unauthorised use of a credit card and even let it continue forever if necesarry yet BOQ is living proof. I still have all evidence if anyone whishes to challange my claim.